Refund policy

πŸ”„ Return & Replacement Policy

At NoorMart, customer satisfaction is important to us. Please read our return and replacement policy carefully.

πŸ“¦ 14-Day Return & Replacement Warranty

We offer a 14-day return and replacement warranty from the date of delivery.

βœ… Eligible Cases

You may request a replacement or return if:

  • You received a damaged product
  • You received the wrong item
  • The product has a manufacturing defect

⚠️ Important Conditions

  • The product must be unused and in its original packaging
  • Customers must contact us within 14 days of receiving the order
  • Proof of order may be required

❌ No Complete Refund

We do not offer complete cash refunds. Approved cases may qualify for:

  • Product replacement
  • Store credit
  • Exchange for another item

🚚 Return Process

To request a return or replacement:

  1. Contact our support team
  2. Share your order details and issue photos/videos
  3. Our team will guide you through the process

πŸ“ž Support

For any return or replacement inquiries, please contact our customer support team through our website contact page.